Service Technician

  • Location: Palmetto, Florida
  • Type: Contract To Hire
  • Job #9356

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Understands and defines customer needs and problem. Resolves and/or troubleshoots equipment utilizing technical expertise, product manuals and technical documentation. (usually at customer site).
  • Instruct customers in equipment Operation and Maintenance Training utilizing developed training materials.
  • Always treat the customer with respect and provide outstanding professional company representation in the service / support of company products.
  • Assist the Inside Technical Support team answering incoming technical calls and customer email.
  • Tracks trends in equipment issues for improvement opportunities, and utilize metrics to assure the team is providing the superior support our customer expect, and setting goals for department improvements
  • Participate in company improvement initiatives to continuously improve the Customer and Sales Support Team’s performance is providing outstanding service to customers
  • Utilize company's principles and philosophies: simplify, focus, trust, empower.

QUALIFYING REQUIREMENTS

  • Professional Experience – Field Technical Service and/or After Sales in a manufacturing environment. Relevant education will be considered in lieu of experience.
  • Functional Experience / Education – Power Electronics / UPS & battery systems / Industrial Air conditioning systems would be a bonus. Ability to work, with minimal supervision, intuitive problem solving skills and a strong understanding of Customer Service.
  • Computer Skills – Above average computer skills utilizing Microsoft Office products.
  • Language – Fluent in English & Spanish
  • Education – Associates Degree in Electrical Technology required. Bachelor’s Degree preferred.
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