Patient Care Coordinator

  • Location: Warren , Michigan
  • Type: Direct Hire
  • Job #9796

Warren, MI Company is looking for a Patient Care Coordinator. This job entails:


  • Answers telephone by 2nd ring and transfers calls when necessary.
  • Schedules new patient within 24 hours.
  • Confirms new patient appointments 24 hours in advance of the evaluation appointment.
  • Reschedules no-show and cancelled appointments.
  • Contacts all no-show treating patients within 10 minutes of their appointment.
  • Contacts all new evaluations 10 minutes prior to their scheduled time if they have not arrived 15 minutes before.
  • Greets patients with a smile and positive attitude upon entering reception area.
  • Ensures that all new patient intake forms are complete.
  • Gives survey card to all patients following the evaluation and upon discharge.
  • Organizes, maintains, and keeps the front desk tidy at all times.
  • Informs professionals of patient arrivals.
  • Informs professionals of patient cancellations
  • Handles patient complaints and informs supervisor promptly as they occur.
  • Understands scheduling software and Microsoft Word.
  • Sets up new patient charts.
  • Completes co-pay forms for new patients and asks patients for co-pays and deductibles at each visit. Arranges payment schedules as needed.
  • Prepares billing letter with breakdown of benefits. (co-pay and deductible)
  • Schedules patients after initial evaluations for 15 appointments.
  • Schedules patients after re-evaluations for 15 appointments if additional appointments are requested by therapists.
  • Keeps clinic equipment in good order.
  • Assists with laundry duties if needed.
  • Checks charge sheets weekly for dates, signatures, co-signatures, re-evaluations, evaluations.
  • Documents all patient inquiry calls and follows up with sending information, etc.




High school graduate and 1 year of experience in clerical duties such as answering phones, transportation and scheduling. Continuing on the job training. Must have knowledge of computer and be able to multi-task and complete projects in a timely manner

Wage based on experience ranging from $15-18/hr





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