Customer Support Technician

  • Location: Odessa, Florida
  • Type: Direct Hire
  • Job #9377


The Support Engineer/Technician is part of the Technical Services group and is part of the critical availability group. The team works 24/7/365 and acts as the first level support and focal point for global customers.

The team acts to maintain the customers’ systems proactively by scheduled maintenance activities or following notifications from the system through different channels and monitors


  • Ensure that customer issues are appropriately logged, researched, and accurately resolved in a timely manner, meeting agreed SLA

  • Troubleshooting of technical issues following customer complaints

  • Work according to methods, procedures, tools and policies to ensure high-quality service is delivered to customers

  • Maintain a knowledge base of known issues and solutions

  • Provide client support and technical issue resolution related to the application

  • System Administrator issues with the system

  • Reproduce customer’s issues, collect relevant information and escalate to the support team


  • Must have excellent customer service and interpersonal skills

  • Must be bilingual – English/Spanish and have excellent verbal and written communication skills

  • Experience in Windows/Linux/Unix

  • Experience in SQL queries

  • Experience in a system administration or service providing position preferred

  • Knowledge of network elements as Firewalls, VPN, Virtual Machines preferred


  • Three years experience with supporting international enterprise/governmental customers in the multi-disciplinary domain

  • Degree in Computer Science or Engineering preferred

Select the categories that best describe your career goals.
Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.
Include a message for recruiters. Include details that will help us place you into the role, including listing past expierences and/or certifications you may have.

We are uploading your application. It may take a few moments to read your resume. Please wait!



We Strive to Find the Perfect Match

With our easy online application and a designated recruiter to help you through the process, you can trust that MCM Staffing will do everything possible to find you the right position.

Search Jobs Create an Account