Customer Service Associate

  • Location: Odessa, Florida
  • Type: Contract To Hire
  • Job #9001

 

The Customer Service Associate is responsible for interacting with Criminal Justice customers that are in the field via the telephone in a professional and courteous manner. They will also interact with offenders on Probation/Parole in order to clear alerts generated by tracking equipment.
 

DUTIES AND RESPONSIBILITIES:

  • Effectively utilize resources, i.e. computer systems, software programs, and phone equipment.
  • Consistently apply knowledge required to perform technical and procedural aspects of the position.
  • Interact with law enforcement and probationers/parolees via the telephone and email.
  • Provide Officers and/or Offenders with assistance.
  • Assist officers with troubleshooting equipment, assigning equipment, orders and returns and using tracking software.
  • Ask offenders specific scripted questions and provide them with actions to take.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent customer service skills.
  • Proficient in verbal and written communication skills, including excellent listening skills.
  • Excellent PC skills required
  • Must be able to type and talk simultaneously
  • Bilingual Spanish/English is preferred
  • Technical and or previous law enforcement background a plus.
  • Positive / team oriented attitude; works well with others in a team environment
  • Excellent reading comprehension, problem solving skills, and ability to use good judgment to make decisions
  • Willing to work weekends and holidays

REQUIREMENTS:

  • High School Diploma / GED
  • Minimum one (1) year experience working directly with customers in a customer service and/or problem-solving capacity.

 

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