Customer Service Agent
Summary:
The Customer Service Agent is responsible for interacting with customers in the Criminal Justice field via the telephone in a professional and courteous manner. This team/department will also interact with offenders on Probation/Parole in order to clear alerts generated by tracking equipment.
Essential Duties & Responsibilities:
- Interact with law enforcement officers and offenders (probationers/parolees) via the telephone and email. Provide Officers and/or Offenders with assistance. Assist officers with troubleshooting equipment, assigning equipment, orders and returns and using tracking software.
- Ask offenders scripted questions and provide offenders with actions to take.
- Effectively utilize resources, i.e. computer systems, software programs, and phone equipment.
- Consistently apply knowledge required to perform technical and procedural aspects of the position.
Qualifications:
????To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent customer service skills.
- Proficient in verbal and written communication skills, including excellent listening skills.
- Excellent PC skills required.
- Must be able to type and talk simultaneously.
- Bilingual Spanish/English is preferred but not require.
- Technical and or previous law enforcement background a plus.
- Positive / team oriented attitude; works well with others in a team environment.
- Excellent reading comprehension, problem solving skills, and ability to use good judgment to make decisions.
- Willing to work weekends and holidays.
Educations and/or Experience:
- High School Diploma / GED.
- Minimum one (1) year experience working directly with customers in a customer service and/or problem-solving capacity.
- Must be vaccinated for Covid19.
Training schedule:
Star date: Monday, Dec. 6th.
Training schedule is tentative scheduled for Monday through Friday, 8:30am – 4:30pm.
Work Schedule:
Customer Service Agent shift will be 5:30pm – 1:30am.
